Civil Rights, Accessibility, and ADA

The Syracuse Regional Airport Authority (SRAA) is committed to a policy of non-discrimination in the conduct of its business, including Title VI and ADA responsibilities, and to the delivery of equitable and accessible airport services. As the operator of the Syracuse Hancock International Airport (SYR), the Syracuse Regional Airport Authority recognizes its responsibilities to the community in which it operates and to the society it serves. Below are resources available to the public who visit the Syracuse Hancock International Airport:

Comments and Complaints

Comments, complaints and, inquiries regarding ADA/Accessibility or Title VI (anti-discrimination) at Syracuse Hancock International Airport may be directed to the following:

Debi Marshall
ADA/Sec. 504 and Title VI Coordinator
Syracuse Regional Airport Authority
1000 Col. Eileen Collins Blvd.
Syracuse, NY 13212
(315) 455-3636

ADA Complaint Procedure
ADA Complaint Form
Title VI Complaint Procedure
Title VI Complaint Form
Unlawful Discrimination Poster

Prior Arrangements

You may want to contact your airline and make prior arrangements if you need special accommodations such as wheelchair services, oxygen requirements or other such needs. Most airlines allow travelers to identify specific needs through their reservation systems. Preparing ahead of time can help to avoid any last minute issues when traveling.

Individuals that require additional assistance should contact their airline directly to coordinate accommodations, including assistance from your vehicle to the terminal. If you need assistance making the arrangements with the airlines, please contact the airport at (315) 454-3263 during regular business hours (M-F 8am-5pm). If you need assistance outside of our regular business hours, please contact (315) 442-5220.

  • Allegiant Airlines: (702) 505-8888
  • American Airlines: (800) 433-7300
  • Delta Airlines: (800) 221-1212
  • Frontier Airlines: (801) 401-9000
  • JetBlue Airlines: (800) 538-2583
  • United Airlines: (800) 241-6522

Security Screening Procedures

The Transportation Security Administration (TSA) is responsible for transitioning passengers through the airport’s security checkpoints. Learn more about TSA procedures for people with special needs by visiting their website at:

Travelers with disabilities and medical conditions may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.

Accessible Parking

Accessible parking spots are on all levels of the parking garage. Garage elevators are located on each end of the parking garage as well as in the center. Any oversized vehicles (more than 7’ tall) must park in the open lot. Accessible parking spots are available in the open lot, as well.

Baby Care Rooms

There are two baby care rooms located post security. The baby care rooms are designed for mothers/families that are traveling and need a private, safe environment to feed and/or care for their infants. The rooms are locked and equipped with electricity, a comfortable chair and a changing table.

Family Restrooms

Family restrooms are located throughout the terminal and provide a private area for child care. All restrooms in the airport provide an accessible stall.


Please click here for a map of the terminal with accessible features shown.


If you need to page someone in the airport you can do so by coming to the Department of Aviation office located across from the Hertz rental car counter between the hours of 8am and 5pm Monday through Friday. For paging services during any other time please go to the “Syracuse Hancock International Airport Uniformed Security Division” located in the center terminal.

Pet Relief Areas

The airport has a post-security pet relief room located in Terminal A and additional areas are located at the entrance and exit of the parking garage.

Syringe Disposal Units

Syringe Disposal Units are located in all restrooms.

VideoPhones for those who are Deaf or Hard of Hearing

The Syracuse Hancock International Airport is equipped with two VideoPhones for use by our deaf and hard of hearing passengers. One VideoPhone is located pre-security at the top of the escalators to the right of the checkpoint. The other VideoPhone is located post-security, to the left of the checkpoint.

Sorenson Video Relays Service® (SVRS®) empowers deaf and hard-of-hearing people who use American Sign Language (ASL) to place phone calls to hearing individuals. There is no cost to participants involved in SVRS calls. SVRS allows deaf individuals whose primary language is ASL to communicate in their native language rather than in text-based English or another secondary language. This allows for more full and complete expression through the use of facial expressions and body language, which cannot be communicated in text.