SYR Launches Aira Remote Service

The Syracuse Regional Airport Authority (SRAA) has announced today that Syracuse Hancock International Airport (SYR) will launch Aira Access, an innovative service that gives passengers who are blind or low vision instant access to the eyes of a trained professional while traveling through the terminal.

SYR is the first airport in the region to introduce free Aira service to passengers who can benefit from visual assistance during their travels. Passengers use a smartphone app to connect with an agent, who uses the video stream from the phone’s camera, GPS, and other web data, to provide visual descriptions on-demand.

Travelers use Aira to check flight status, find gates and luggage, use self-service kiosks, navigate through TSA checkpoints, locate restaurants and services independently.

“We are always looking for ways to better serve our passengers, and Aira Access is a great tool for improving the airport experience for those travelers who are blind or low vision,” said Jennifer Sweetland, Airport Spokesperson.

Syracuse joins more than 30 airports across the nation who have deployed Aira Access for travelers. Aira Access is also available in sports venues, public buildings, and leading retailers.

How does Aira work? It’s simple.

Download the free “Aira” app and sign up or call 1-800-835-19342
Connect with a certified Aira agent
Receive real-time assistance

Or call 1-800-835-1934 for more information.